Clu99's Privacy Policy — Your data is safe with us

Our Role & Commitment

Clu99 is one of Bangladesh's most trusted online gaming platforms. We believe protecting user privacy is among the most important responsibilities of any digital service. This Privacy Policy clearly explains what information we collect when you create an account, play games, or make deposits and withdrawals on clu99, why we collect it, and how it is used.

This policy applies to clu99's website, mobile app, and all related digital services. By using our services, you confirm that you have read this Privacy Policy and agree to its terms. If you have any concerns, please reach out to our support team.

1 What Information Do We Collect?

We collect various types of information when you register and use services on clu99. This data is used to improve our service quality and ensure the security of your account.

Personal Identification Information

• Full name and date of birth (for age verification)
• Mobile number and email address
• Address & District/Division
• National ID or passport details (for KYC verification)
• Selfie or photo (for identity verification purposes)

Financial Information

• Mobile Banking, Nagad, or Rocket mobile banking number
• Bank account details (for withdrawals)
• Deposit & Withdrawal History
• Transaction date, amount & method

Technical Information

• IP Address & Device Type
• Browser information and operating system
• Login time & session data
• Information Collected via Cookies & Tracking Tags
• Analysis of gameplay history and behavior on the platform

2 How Do We Use Your Information?

Data collected by clu99 is used only for specific and legitimate purposes. We never transfer your information to third parties unnecessarily.

3 Data Sharing with Third Parties

Clu99 never sells your personal information. Limited data may be shared with trusted partners solely for the purpose of delivering our services.

Data Sharing Scenarios

• Payment Processors: Financial details necessary to process transactions are shared with Mobile Banking, Nagad, Rocket, and partner banks.
• Security Software: Limited data is shared with security partners for fraud detection and anti-money laundering checks.
• Legal Authorities: In compliance with applicable laws in Bangladesh, data may be disclosed in response to a court order or government investigation.
• Game Providers: Anonymized gaming data may be shared with game developers for operational purposes.

4 Cookies & Tracking Technology

Clu99 uses cookies to enhance your experience on the website. Cookies are small text files stored in your browser that help us remember your preferences.

Types of Cookies We Use

• Essential Cookies: Used to manage login sessions and security tokens. These cannot be disabled.
• Functional Cookies: To remember your language preference, game settings, and interface customizations.
• Analytics Cookies: Used to understand which pages on the site are most visited. This information is completely anonymous.
• Marketing Cookies: To show you relevant bonus offers based on your preferences. You have the option to turn these off.

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.

5 Data Protection Methods

Clu99 employs international-standard cybersecurity measures to keep your data safe. Our security infrastructure is continuously updated and monitored.

• All data transfers are secured with TLS 1.3 and AES-256 encryption
• Passwords are never stored in plain text — bcrypt hashing is used.
• Two-Factor Authentication (2FA) is available on all accounts.
• Servers and databases undergo regular security audits
• Access Control — only authorized staff can view user data
• Data backup systems ensure information can be recovered in the event of any incident.

6 How long is data retained?

Clu99 does not retain your data longer than necessary. Each category of information has its own defined retention period.

• Account Information: For the duration the account is active, and 5 years after closure
• Transaction History: 7 years as required by legal obligations
• KYC Documents: 5 years after account closure
• Customer Service Conversations: 3 years
• Login Log & Session Data: 12 months
• Marketing Cookies: Withdrawing consent results in immediate deletion

After the retention period ends, data is securely deleted or anonymized. You may request deletion of your data at any time, though some data may need to be retained due to legal obligations.

7 Your Data Rights

You have important rights over your personal data on the clu99 platform. These rights are established in line with international data protection standards.

To exercise these rights, please contact our support team. We will respond to your request within 30 business days.

8 Minor Protection

Clu99 strictly prohibits access to its services by anyone under 18. Age verification is mandatory at registration, and KYC documents may be requested in cases of doubt.

• Date of birth is required at registration.
• Suspicious accounts are automatically flagged for review
• Accounts found to belong to minors are suspended immediately
• Parents or guardians can report suspicious activity

9 Changes to the Privacy Policy

Clu99 may update this Privacy Policy when necessary. You will be notified in advance of any significant changes.

• A notice will be sent by email or posted on the site before any significant changes take effect
• The date of any changes will always be displayed at the top of the page.
• Continued use of the service after an update will be considered acceptance of the revised policy
• Previous versions will be archived and made available upon request.

10 Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact our Data Protection team. We are committed to responding promptly.